INFORMATION ABOUT US

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    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

    Discreet shipping is important to many of us!
    We ship all orders in boring brown boxes or plain envelopes ,
    Your credit card or Paypal account will be charged under the name Giginana.

    To which countries does it ship? What are the shipping costs?

    Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
    A.The time frame of order delivery is divided into two parts:
    -Processing time: 3-7 Days
    -Shipping time: 14~30 Days
    B.Shipping methods: We ship through the logistics provider CORREOS.
    C.Shipping fee: Standard shipping is free for orders over $45 (before tax and after the coupon code is applied), otherwise the cost is just $9.99.
    If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from.

    Note: Affected by Covid-19, there will be some delay in the delivery.

     

    Can I cancel my order or make a change of address?

    In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
    Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.

     

    Can I track my order?

    Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is shipped.

     

    What if an item is defective?

    If an item is found to be defective within 30 days of purchase, we will replace it with the same item.
    Please click here to contact us to let us know of the issue.
    We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information:Your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.