FAQs about shipping and orders

Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

Discreet shipping is important to many of us!
We ship all orders in boring brown boxes or plain envelopes ,
Your credit card or Paypal account will be charged under the name Giginana.

To which countries does it ship? What are the shipping costs?

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
A.The time frame of order delivery is divided into two parts:
-Processing time: 3-7 Days
-Shipping time: 14~30 Days
B.Shipping methods: We ship through the logistics provider CORREOS.
C.Shipping fee: Standard shipping is free for orders over $45 (before tax and after the coupon code is applied), otherwise the cost is just $9.99.
If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from.

Note: Affected by Covid-19, there will be some delay in the delivery.

Can I cancle my order or make a change of address?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.

Can I track my order?

Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is shipped.
FAQs about products

What if an item is defective?

If an item is found to be defective within 30 days of purchase, we will replace it with the same item.
Please click here to contact us to let us know of the issue.
We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information:Your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

What is your return policy?

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
– Vibrators And Dildos
– Douche/Enema Kits
– Anal Toys, Beads And Plugs
– Cock And Ball Devices, Cock Rings And Cock Sleeves
– Gags And Ropes
– Lingerie And Men’s Wear
– Lubes, massage oils, condoms, and body paints are also not returnable.
If you can’t tell whether the purchased product can be returned, please click here to contact us

Day Price Match Guarantee.

Should you find a better price on anything you have purchased from Giginana within 33 days,
email info@giginana.com with the website where you found the better price.
We will MATCH the price and refund you the difference.

What is your product upgrade?

The service is only open for designated products.

FAQs about Members and Point Usage

How to become your member and earn member points?

1. Register on the website and successfully log in to your account to become our distinguished member.
2. To collect points, please make sure you are logged into your account or create an account at checkout. The points earned will vary based on the current promotion.
When redeeming points; each point is worth 1 cent. Therefore, 100 points equals the future purchase amount of $1.00. To use your points, just log in and you will see them in the “Payment Method” at the checkout!
Please note: the account points will be emptied at the end of the year. If the account does not use the remaining points in time, it will be invalid if it is out of date!

How do I reset my password?

You can reset your password by clicking on Login/Register at the top of the home page.
Type in the email used to register your account and then click on reset password.
The new password will be emailed to you.

How to unsubscribe from the newsletter?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.
Scroll to the bottom of the next page and click unsubscribe again.
You will receive a message indicating you have unsubscribed successfully.

How do I use the coupon code?

Your coupon code can be entered in the shopping cart by clicking here.
Once the code is entered you will see the discount for the coupon code automatically applied to the total.


Can I place my order over the phone?

All orders must be placed online. We can not place an order over the phone.

How can I reach you?

You can contact us by Phone or Email, you can also contact us at any time through our website, or call us at +1 (909) 417-9470 toll-free

How to test products for free?

Test process:
Contact us → get product purchase link → place an order → receive the product → review →
staff check the screenshot for confirmation → refund
Shopping cart
Sign in

No account yet?

Our site uses cookies. By continuing to use our site, you agree to the use of cookies. For more information about the use of cookies on our website, please see our Privacy Policy.
0 Wishlist
0 items Cart
My account