refund&return

You have 60 days from the date of purchase to return items to us.

But to return a product to us, The products must be unopened, unused or unworn and have packaging or tags intact.

Please note that we cannot offer exchanges.

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
– Vibrators And Dildos
– Douche/Enema Kits
– Anal Toys, Beads And Plugs
– Cock And Ball Devices, Cock Rings And Cock Sleeves
– Gags And Ropes
– Lingerie And Men’s Wear
– Lubes, massage oils, condoms, and body paints are also not returnable.

If you are not sure if the purchased product meets the conditions for return and exchange, please send the email to: info@giginana.com to get our after-sales consulting service.

-Tell us your Order number (Don’t worry if you don’t know it),And Why are you returning the item?

In addition, if the return is caused by the consumer, the consumer should bear the courier fee. The specific cost should be determined according to the courier company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumers do not need to bear the courier fee for returning the goods.

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